Product complaint

Bitte schreiben Sie Ihre Nachricht auf Englisch, damit wir Ihnen schneller helfen können.Please write in English.
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Which product is it?

Enter the product details below. Please do not send us products or packaging, but do keep the product and its packaging until we have been in touch with you.

Please choose or type a product.
You will find it on the bottom or back of the package. Please choose the best before date.
Printed next to the date, if marked. Please enter the batch number.

Where did you buy the product?

Purchase details help us trace the batch and the place of purchase. If there is a fault, we can then remove any affected products from sale.

What was wrong with the product?

Please tell us as precisely as possible what was wrong with the product. Exact details speed up the handling of your complaint.

Please choose a topic.
Please write a message.

Your contact details

Please fill in your contact details to send the complaint. We need them so we can contact you and send any compensation.

Please enter your name.
Please check your email address.